We built a handy Artificial Intelligence Support bot that increased conversions and assisted users.
quick highlights
RESULTS SNAPSHOT
Better Usability
Our handy AI chatbot helped users access certificates.
Conversions
Increased the amount of conversions.
expert solutions
services used
Artificial Intelligence
A custom artificial Intelligence bot was developed specifically for ILSSI
Research
Creating and compiling the data to train the AI bot for ILSSI
What we did
challenge & solutions
The Challenge
ILSSI was seeing a lot of support tickets coming through to their small team for assistance with their platform. Users were regularly unable to find certificates, had questions about the same couple of requirements or just were unsure of what was the right product for them.
The solution
We built a custom Artificial Intelligence Chat Bot run on Chat GPT that was fully trained on all the information on all their products and FAQs. The bot was built to escalate any problems to a human being when necessary for a sale or further support. This reduced the workload on the ILSSI admin team and increased conversions of first time visitors.
I am delighted to give Black Rabbit Digital and Dana a five star review as they impressed us from the first conversation and have followed through on all commitments. I recommend that you give them a try.